firstServices

FIRST SERVICES 

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2020 – 2021 firstServices Director Team 

ABOUT

The Dorm Laundry Service (first named firstLaundry and then firstServices​) has been around since the inception of PSA, in 1933. The “Products” side of firstServices is a relatively new business endeavor. We have a rich history of providing Penn students with employment opportunities. About 5 years ago, we were not a profitable agency and were on our way to being shut down. Howev​er, the ​firstServices Management Team conceived new ways to format the Laundry Plans and devised new plans (e.g the Suite Plans) that have been both a tremendous financial and cultural success on campus. We now lead PSA in every financial metric and hope to continue having a profound impact on campus. We are the largest agency in Penn Student Agencies. We currently have 14 employees and over 150 customers. We hope to continue this growth by providing a superior service and hiring the best staff available. Most importantly, we want to continue giving opportunities for gainful employment to both work-study and non​-work study students on campus.

  • Laundry Pick-Up and Drop-Off
  • Dry Cleaning
  • Water Delivery
  • Gatorade Delivery 

LEADERSHIP ROLES 

firstServices has the second largest student leadership teams in all of Penn Student Agencies. Each director has their own responsibilies that are paramount to the overall operations of the buisness. These roles are filled internally, as PSA strives to promote growth and promotion opportunites for all of its students. For more information about all students currently in these roles please visit the Student Leadership page. To learn more about the internal promotion timeline for these roles, please visit the Student Leadership Selection page.  

Executive Director 

The firstServices Executive Director supports the agency by hiring and training new employees, supervising the overall function of the agency, and driving sales through actively marketing agency services across campus.

Perferred Experience

  • Strong communication skills and a professional demeanor when working with staff, vendors, and customers.
  • Must be reliable, organized, responsible, able to delegate work, able to work under pressure, and a motivated self-starter who takes initiative.
  • Previous customer service experience is a plus.

Key Acquired Skills

  • Leadership: developed through guiding the employees and business toward a common goal.
  • Time Management: gained through learning how to accomplish academic and director responsibilities in a timely and organized manager for the duration of your employment.
  • Fiscal Management: gained through tracking and building revenue, following a budget, and making responsible spending decisions.

Laundry Operations Director 

The firstServices Director of Laundry Operations supports the agency by supervising the function of the laundry delivery service.

Perferred Experience 

  • Strong communication skills and a professional demeanor when working with staff, vendors, and customers.
  • Must be reliable, organized, responsible, able to delegate work, able to work under pressure, and a motivated self-starter who takes initiative.
  • Previous customer service experience is a plus

Water Operations Director

The firstServices Director of Water Operations supports the agency by supervising the function of the water delivery service.

Perferred Experience

  • Strong communication skills and a professional demeanor when working with staff, vendors, and customers.
  • Must be reliable, organized, responsible, able to delegate work, able to work under pressure, and a motivated self-starter who takes initiative.
  • Previous customer service experience is a plus.

Customer Relations Director

The Director of Customer Relations supports the agency by receiving customer service issues from the Customer Service Representatives or directly from the customer, resolving the issue on their own or with the assistance of the other firstServices Directors, communicating the status of the issue to the customer, and creating and executing marketing strategies to draw in additional customers.

Perferred Experience

  • Strong communication skills and a professional demeanor when working with staff, vendors, and customers.
  • Must be reliable, personable, organized, and respond promptly to phone or email inquiries.
  • Flexibility and ability to work under pressure required.
  • Previous customer service and marketing experience is a plus.


EMPLOYMENT OPPORTUNITIES 

firstServices Laundry Associate 

firstServices is one of ten student-run businesses in Penn Student Agencies.  his business provides laundry, dry-cleaning, and water delivery services to Penn students on and off-campus. It is the mission of firstServices to help students save time in their busy schedules by taking care of time-consuming chores and delivering the finished product right to their door!  The firstServices Laundry Associate supports the function of this agency by distributing water, drinks, laundry, and dry-cleaning to students at drop-off locations, as well as assisting managers by resolving customer concerns.

With each additional year of employment, firstServices’ employees become eligable for promotion opportunites, raises, and bonuses. 

Acquired Skills

  • Time Management
  • Attention to Detail
  • Google Sheets Proficiency
  • Physical Endurance

To apply, please visit the Join Our Team page. 

WEBSITE 

Please visit our website to learn more about our products and services. You will also be able to find contact information and details relevent to maximize your customer service experience.